Effective date: 15th September 2026
Last updated: 15th September 2026
EPOSA Institute Pty Ltd respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, purchase products, register an interest in our services or education programmes, communicate with us, or access learning made available through EPOSA.
Who We Are
EPOSA Institute Pty Ltd is an Australian company based in South Australia.
Legal name: EPOSA Institute Pty Ltd
ACN: 699 098 587
ABN: 49 699 098 587
Address: Level 30, 91 King William Street, Adelaide, SA, 5000, Australia
Email: Contact@eposainstitute.com
Privacy enquiries: Privacy@eposainstitute.com
Information We Collect
Depending on how you interact with EPOSA, we may collect:
- your name, email address, telephone number and location;
- organisation, role, industry and professional information you provide;
- billing, order and transaction information;
- products purchased or accessed;
- expressions of interest, enquiries and correspondence;
- learning enrolment, access and participation information where applicable;
- marketing and communication preferences; and
- technical information such as IP address, browser, device, pages viewed and website interactions.
We may receive information directly from you or through service providers used to operate EPOSA, including Shopify, Thinkific and payment providers.
How We Use Your Information
We may use personal information to:
- respond to enquiries and expressions of interest;
- process purchases and payments;
- deliver publications, digital products, learning and services;
- administer customer or learner access;
- provide customer support;
- communicate information relating to your purchase, account or requested service;
- protect our website, products and intellectual property;
- prevent fraud, misuse and unauthorised access;
- improve our website, products, learning and services;
- send marketing communications where permitted by law; and
- meet legal, taxation, accounting and regulatory obligations.
Where European or United Kingdom data protection law applies, we may process personal information on the basis of performance of a contract, compliance with a legal obligation, our legitimate interests, consent, or another lawful basis available under applicable law.
Shopify, Thinkific and Service Providers
EPOSA uses Shopify to operate its website, product catalogue, checkout and order administration. EPOSA may use Thinkific to provide learning and learner access.
We may also use service providers for payment processing, communications, website security, analytics and other functions necessary to operate our business.
These providers may process personal information on our behalf or in accordance with their own applicable privacy obligations.
Payments
Payments for products purchased through the EPOSA website are processed through Shopify and its supported payment services.
EPOSA does not ordinarily receive or store your complete payment-card number. We may receive transaction information such as your name, billing information, payment status, payment method type and transaction reference.
International Processing
EPOSA is based in Australia and offers products and services internationally. Personal information may therefore be processed or stored in Australia or other countries in which Shopify, Thinkific or other service providers operate.
Where applicable law requires safeguards for international transfers of personal information, appropriate transfer arrangements will be used.
Marketing Communications
We may send information about EPOSA publications, learning, events, services and other developments where permitted by law.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Communications necessary to fulfil a purchase, respond to an enquiry or administer a service are not marketing communications.
Cookies and Similar Technologies
Our website uses cookies and similar technologies required to operate functions such as security, checkout and preferences. Optional technologies may also be used for functionality, analytics or marketing where enabled.
Where consent is required, non-essential technologies will be subject to the choices provided through our website privacy or cookie controls.
See our Cookie Policy for further information.
Sharing Personal Information
EPOSA does not sell personal information.
We may disclose personal information where reasonably necessary to Shopify, Thinkific, payment providers and other service providers supporting our website and business, or to professional advisers, regulators, government authorities or courts where required or permitted by law.
Retention and Security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, taxation, accounting, security and dispute-resolution requirements.
We use reasonable administrative, technical and organisational measures to protect personal information. No online system can be guaranteed to be completely secure.
Your Rights
Depending on where you live and the law that applies, you may have rights relating to access, correction, deletion, restriction, objection, withdrawal of consent or portability of your personal information.
You may also have the right to complain to an applicable privacy or data-protection authority.
To make a request, contact privacy@eposainstitute.com. We may need to verify your identity before responding.
Children
EPOSA products and services are intended primarily for adult professional and organisational audiences. We do not knowingly collect personal information online from children under 16.
Changes to This Policy
We may update this Privacy Policy as our business, platforms or legal obligations change. The current version will be published on this website with its last updated date.
Contact
For privacy questions or requests:
EPOSA Institute Pty Ltd
Website Contact form
E-mail: Privacy@eposainstitute.com
Mail: Level 30, 91 King William Street, Adelaide, SA, 5000, Australia