Effective date: 15th September 2026
Last updated: 15th September 2026

These Terms apply to products and services purchased through the EPOSA Institute Shopify store unless different terms are expressly stated on a product page, quotation or separate written agreement.

Seller

Products and services are sold by:

EPOSA Institute Pty Ltd
ACN: 699 098 587
ABN: 49 699 098 587
Level 30, 91 King William Street, Adelaide, SA, 5000, Australia
Contact@eposainstitute.com

By placing an order, you agree to these Terms, the relevant product description, our Refund Policy and any specific conditions presented before purchase.

Products and Services

EPOSA takes reasonable care to describe its publications, digital products, learning and services accurately.

Images and previews are illustrative. EPOSA may make reasonable editorial, presentation or technical changes that do not materially alter the product purchased.

Prices, Currency and Taxes

Prices are displayed in AUD unless otherwise stated.

Prices include Australian GST.

Applicable GST, VAT, sales tax or other taxes may be calculated or collected where EPOSA or the relevant platform is required to do so.

Your card issuer or payment provider may apply currency conversion or other charges outside EPOSA's control.

Orders and Payment

Payment is made using the methods available through Shopify checkout.

An order is subject to successful payment and acceptance by EPOSA. We may decline or cancel an order where reasonably necessary because of a pricing error, suspected fraud, legal restriction or inability to supply the product. Any payment received for an order that we decline will be refunded.

Digital Products

Downloadable publications and other digital products will normally be provided through a download link, customer account, email or another method stated on the product page.

You are responsible for providing an accurate email address and retaining downloaded products appropriately.

Learning Products

Where an EPOSA learning product is delivered through Thinkific, access may require a Thinkific learner account.

Specific duration, delivery arrangements, access periods, prerequisites, assessment arrangements and inclusions will be stated on the relevant product page when enrolment is available.

Advisory and Custom Services

Organisation-specific briefings, advisory sessions and other custom engagements may be subject to a quotation, scope or separate engagement agreement.

Where such an agreement contains terms specific to the engagement, those terms will apply to that engagement.

Licence and Intellectual Property

Purchasing an EPOSA digital product provides a licence to use that product; it does not transfer ownership of EPOSA intellectual property.

Unless expressly stated otherwise, an individual purchase is for the purchaser's individual professional use.

You must not, without written permission:

• distribute or share purchased materials with unauthorised people;
• resell, sublicense or commercially distribute them;
• publish or upload them to shared or public repositories;
• remove copyright or proprietary notices;
• reproduce EPOSA materials in another commercial product or service;
• use EPOSA materials to provide unauthorised training, certification or consulting to third parties; or
• use them to train, populate or develop an artificial intelligence model, retrieval system or competing knowledge product.

You may apply knowledge and ideas learned from EPOSA materials in your professional work. This does not permit copying, distributing or commercially reproducing EPOSA's protected materials, diagrams, publications or other original expression except where expressly authorised.

Refunds

Refunds and remedies are governed by our Refund Policy and any specific conditions disclosed before purchase.

Consumer Rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right, withdrawal right or remedy that cannot lawfully be excluded.

Australian consumers may have rights under the Australian Consumer Law. Customers in other countries may have additional mandatory rights under laws applicable to them.

Liability

To the maximum extent permitted by law, EPOSA's liability relating to a paid product or service is limited to remedies required by applicable law and, where lawful and appropriate, resupply or refund of the affected product or service.

EPOSA is not liable for indirect or consequential business loss to the extent such liability may lawfully be excluded.

Governing Law

These Terms are governed by the laws of South Australia, Australia, subject to mandatory consumer rights that may apply under applicable law.

Contact

Questions about an order or these Terms may be sent to Contact@eposainstitute.com

Refund Policy

Effective date: 
Last updated: 15th September 2026

EPOSA Institute aims to provide products and services as described and in a form that can be accessed and used as intended.

Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded.

Digital Publications and Downloads

Change-of-mind refunds are not normally available after a downloadable digital product has been supplied or access or downloading has commenced, except where required by applicable law.

Please contact us if:

• you were charged more than once for the same transaction;
• a supplied file is corrupted or cannot be accessed and we cannot provide a working replacement;
• the product is materially different from its description;
• the product has not been supplied as agreed; or
• you believe another statutory consumer right applies.

Where appropriate, we will provide a replacement, resupply, correction or refund in accordance with applicable law.

Learning Products

Specific refund and cancellation arrangements for paid learning products will be displayed before enrolment where applicable.

Mandatory consumer and statutory withdrawal rights continue to apply.

Custom Briefings and Advisory Services

Organisation-specific briefings, Enterprise Evolution Sessions and other custom engagements may require preparation specifically for the customer.

Payment, cancellation, postponement and rescheduling arrangements will be specified in the applicable quotation or engagement agreement.

Cancellation by EPOSA

If EPOSA is unable to supply a paid product or service and cannot provide an acceptable alternative, we will provide the remedy required by applicable law, which may include a refund.

Requesting Assistance or a Refund

Requests can be made to Contact@eposainstitute.com, providing your name, order number, product or service purchased and a brief explanation of the issue.

Approved refunds will normally be returned to the original payment method.